Customer Help

How can we help?



Are you exclusively focused on cats and dogs?

We don't limit ourselves to just cats and dogs. Our skilled artists have the ability to create stunning portraits of any animal, regardless of the species or breed. Over the years, they have designed unique art pieces featuring not only dogs and cats, but also birds, horses, and even micro-pigs.

Can you feature multiple pets in a single canvas?

Yes, we provide a variety of options to cater to multiple pets in a single portrait. Furthermore, we offer costume choices that allow you to showcase one, two, three, or even four pets on a single canvas.

Can you create human portraits?

When it comes to our artwork, we specialize in creating pet portraits. We absolutely love including pet owners in the portrait as well! However, if you're looking for a picture that focuses solely on humans, please click here to fill up a custom order form designed for the purpose.

How does the company create the artwork?

We utilize vector tools to digitally recreate complex brush strokes and blending techniques with meticulous attention to detail. These advanced techniques allow us to transform your original photo into a stunning pet portrait.

Can I make changes to my order?

Customers have a window of 24 hours to make changes to their orders after placement. However, if more than 24 hours have elapsed since placing the order, we cannot guarantee any changes can be made.

We understand that unforeseen circumstances may arise, and we encourage you to contact our customer support team as soon as possible in case you need to make any changes to your order.

Please email us at, and our team will assist you in making the necessary changes.

Thank you for your understanding and continued support.

Will the artwork be shown to me before it is printed?

Yes, We offer all customers the opportunity to preview their artwork and make any desired changes prior to printing. Once the artwork mock-up is complete, we will send an email notification to review it and request any necessary adjustments.

Our priority is your satisfaction, so unlike our competitors, we do not charge for mock-up revisions. We believe in open communication to achieve the best results and will not print the artwork until you are completely happy with it.

Can customers add or remove elements from their pet photos?

So, here's the deal. We totally get that sometimes you might want a few little tweaks done to your artwork. You know, like fixing up little things like tears, sleep, drool, etc. No biggie, we can handle that. Just keep in mind though, if you're looking for some major changes like, opening a closed mouth or adding floppy ears in your artwork, it might not be doable. In the case of pets wearing accessories in the original photo, we will include them in the final artwork to ensure that your pet's individuality is represented accurately.

But hey, we'll try our best to make you happy!

Which payment methods do you accept?

We accept all major debit and credit cards, including Visa, Visa Debit, Mastercard, American Express, and more. We also accept payments through PayPal.

Do you provide refunds?

We don't do refunds because every order is made to order and therefore unique. But don't worry, we've got your back! We're all about making sure customers love our artwork, which is why we offer free artwork mock-ups and unlimited revisions. Our mission is for our customers to be totally thrilled with the piece before its printed.

What if I am not satisfied with the artwork?

Our promise is to ensure every customer is totally happy with the artwork prior to printing. Customers are free to revise the mock-ups we provide as many times as they would like to until fully satisfied with the outcome, and it won’t cost a thing.

Customers have 3 days to check out the artwork, let us know if there are any changes, or give us the green light to start printing. If we don't hear back within three days, we'll assume acceptance that artwork is approved and get the printing process going.

How long should I expect to wait for a response to my email?

Though customers can generally expect a response within a
couple of hours, during busier seasons like the holiday shopping period, a reply may take 24-48 hours.

Do you offer gift-wrapping services?

Currently, we do not provide any gift-wrapping service for customers.

Do you provide customer support via phone?

Sorry, but we don't do phone support right now. But you can hit us up on live chat or email for quick help!

Shipping, Returns & Exchanges

What are the shipping times and prices?

According to our estimates, orders from within the United States typically arrive within 1-2 weeks after the date of purchase.
For customers in the United Kingdom, Australia, Canada, and Europe, orders usually arrive within 2 weeks of purchase.

All orders are shipped with tracking to ensure transparency and accountability. Please expect an extension of shipping times up to 3 weeks on USA orders during peak holiday seasons, and up to 4 weeks for the rest of the world.

In the event that a single order consists of multiple products, they may be delivered in separate parcels. However, our standard practice is to package all items together for convenience whenever possible.

Do you ship worldwide?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Will I receive a tracking number?

Yes. We ship all orders with package tracking feature where customers will receive updates on the movement of your order until it is delivered.

What if my tracking number is not working?

If customers experience any difficulties with their tracking number, we kindly ask them to contact our support team via email. Our dedicated support team will promptly assist and provide all essential information regarding the status and location of order.

Do you offer a queue-jump shipping option?

Yes. We provide a queue-jump shipping option for customers who want to expedite their order and receive their artwork promptly. We provide this service due to the multiple requests we have received in the past especially during peak shopping periods. This service allows you to skip ahead in line and ensures that your order is prioritized.

What will happen if the sender receives my order back?

If an order is returned to sender, rest assured that we have a solution for you. Typically, this occurs due to an incomplete or incorrect address or the recipient not being available to sign during delivery. In these situations, Pawsible Portraits will happily resend the order at no extra cost to our valued customers, ensuring minimal inconvenience.

Get in touch

Have questions about your order, or a general enquiry?